At Zuviko, we strive to ensure that our customers have a pleasant shopping experience, and we stand behind the quality of our products. However, we understand that there may be instances where you may receive a damaged product, the wrong product, or even a missing product. In such cases, we have a comprehensive Refund & Return Policy in place to address any concerns you may have.
- Damaged Product: If you receive a product that is damaged during transit or appears to have manufacturing defects, please reach out to our customer support team within 24 Hours of receiving the product. We may require you to provide photographs or other evidence of the damage. Once we have assessed the situation, we will initiate the refund process and provide you with a full refund for the amount paid.
- Wrong Product: In the rare event that you receive an incorrect product, please inform us within 24 Hours of receiving the item. Our dedicated customer support team will guide you through the return process, and we will cover the return shipping costs. Once we have received the incorrect item, we will either send you the correct product or provide a full refund, depending on your preference.
- Missing Product: Should you find that an item is missing from your order, please contact us within 24 Hours of receiving the package. We will investigate the matter and take appropriate action to resolve the issue promptly. This may involve sending you the missing item or issuing a refund for its value, based on your preference.
Refund Process: We will initiate the refund process upon approval of your refund request as soon as possible. The refund will be made to the original payment method you used during the purchase. Please note that the refund may take 10 business days to reflect in your account, depending on your bank or payment processor.
Conditions for Refund & Return: In order to be eligible for a refund or return, the following conditions must be met: The request for refund or return must be made within the specified time frames mentioned above. The product must be unused, in its original packaging, and in the same condition as when you received it. Any tags, labels, or accessories that came with the product must be intact. We reserve the right to deny a refund or return if the above conditions are not met.
At Zuviko, your satisfaction is our top priority, and we will do everything we can to ensure that you are satisfied with your purchase. If you have any questions or concerns regarding our Refund & Return Policy, please feel free to contact our customer support team at support@zuviko.in, and they will be happy to assist you.
